DFAT issues Apostilles and Authenticates documents. In the past, you could lodge at the counter any time between 8.30 and 1 pm. No longer. DFAT has changed its policy. You cannot arrive at the counter and lodge an document without an appointment. Forget begging and pleading  – if you do not have an appointment they will send you away. Trust me, its happened to my assistant.

You can get an appointment by phoning this number: 1300 935 260.

Or you can post it to DFAT. For Sydney: Australian Passports Office, Authentications Section, GPO Box 2239, SYDNEY NSW 2000.

Note** You need to complete a Legalisation Request Form for both forms of lodgement. You can find this at http://smartraveller.gov.au/services/legalising-documents/documents/document-legalisation-request-form.pdf

My tip: If you post, always send your documents in an express envelope so you can keep the tracking number. You don’t want to lose important documents after the cost and time to notarise.